Most popular questions:

General Installation

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

My antivirus says the program is infected or contains malware!

Each version we release is checked for viruses. Unfortunately some antivirus softwares detect a false-positive, please rest assured you can safely install the software.

Is it compatible with Mac / OSX / IOS?

This is a Windows-only software, but many of our customers are running it flawlessly using virtual environments such as Boot Camp, Parallels, etc. (which allow you to run Windows on your Mac). Another popular option is to use a Windows VPS, which also means you can use it anywhere, anytime.

Does the software work on a VPS?

All our software should work just fine on a VPS. If you are running Windows Server 2003 then there may be some extra steps you need to take to enable the .Net Framework 3.5 in Windows Control Panel. Please contact us at support@ninjapinner.com for more information should you need help.

I get errors when running the software on Windows Server

All our software require the Microsoft .NET Framework 3.5 SP1 to run.

99% of Windows computers have this preinstalled, but you may experience problems on the Windows 2008 and 2012 Server environment where it has to be enabled as a Feature through the Server Manager.

The following are the proper steps to install this feature on a Windows Server 2008 R2:

  1. Click on the Windows Start button.
  2. Right-click the Computer icon along the right.
  3. Select the Manage option.
  4. Select Features in the options along the left.
  5. To add a feature, select the Add Features option.
  6. Once the Add Features Wizard appears, select the feature labeled .NET Framework 3.5.1 Features. Expanding this should display additional options.
  7. Check the box named .NET Framework 3.5.1
  8. Click Next to follow the prompts for installation

The following are the proper steps to install this feature on a Windows Server 2012:

  1. Click on the Windows button at the button left.
  2. Search for Server Manager.
  3. Locate the correct icon and click it.
  4. On the Server Manager Dashboard, select Add roles and features.
  5. Continue through the prompts until you reach the Features section.
  6. Locate the .NET Framework 3.5 Features item, and verify that both .NET Framework 3.5 Features and .NET Framework 3.5 are both checked.
  7. Clicking Next to continue with the installation should prompt for a reboot.
  8. Following a reboot of the server, the .NET Framework feature will be enabled, and the software should install successfully.

Ninja Pinner

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

How do I perform a clean install of the software?

You can perform a clean install by following these instructions

STEP 1: Uninstall the software as usual via Control Panel or the Start Menu

STEP 2: When asked if you want to delete all saved data it is crucial to click YES.

STEP 3: After uninstalling, reinstall the software.

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.

I have not received my license key after purchasing or have lost it.

Your license key was automatically emailed to your PayPal email address. Please wait at least 30 minutes for it to arrive and remember to check your junk folder.

In Ninja Pinner and NinjaGram you can also retrieve your license key directly through the software. On the trial screen, click the “I already own a license” button. On the next screen, click on “Click here to retrieve your license key”. Enter your PayPal email address to have your license key emailed to you.

If you cannot retrieve your key, please send an email to customer support with your PayPal email address and name of the PayPal account holder so that we can track down your license key.

Ninja Pinner: support@ninjapinner.com
NinjaGram: support@ninjagram.com
TumbleNinja: tumblr@ninjapinner.com

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

What rules should I follow to avoid getting my Pinterest account banned?

Do not abuse the system.

If you follow, unfollow, like, repin, invite or comment a thousand times a day over an extended period then your account will eventually be flagged and possibly suspended. There are many factors that determine how soon you get flagged, such as the age of your account, recent activity, previous flaggings as well as Pinterest’s own secret algorithms. Try and keep your total actions per day under a few hundred and you will be fine.

If you perform certain actions faster than is possible for a human being then you will also get flagged. Therefore it is important to use a decent interval between each action to spread them out over a period of time. You can set this under Options -> Settings -> Time Delay. A setting of at least 1 minute is recommended. More will always be safer.

What is the difference between a Single and an Unlimited license?

A Single License allows you to use Ninja Pinner with one Pinterest.com account. An Unlimited License allows you to use Ninja Pinner with as many accounts as you want. Please bear in mind that each license is valid for one computer only.

Can I upgrade from a Single- to an Unlimited license?

Absolutely! All you need to to is pay the difference ($12) into our PayPal account, info@ninjapinner.com.

Afterwards please let us know and send the transaction ID to Ninja Pinner support (support@ninjapinner.com) so that we can verify the payment and send your license key.

Can I log in with more than one account at the same time?

You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.

How can I change the Pinterest account linked to my Single-account license?

Please send an email to support@ninjapinner.com, specifying the login email of the old account and the new email that you want to change it to.

Can I get a refund?

As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.

If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.

If you run into any problems while using the trial, please contact us for assistance. 99% of problems you will experience with the software will be due to changes on Pinterest’s end that we can quickly fix with a small update.

How do I contact customer support?

99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.

If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you still experience problems with the latest version, and this FAQ does not help you, you can contact support at the following email addresses:

Ninja Pinner: support@ninjapinner.com

NinjaGram: instagram@ninjapinner.com

TumbleNinja: tumblr@ninjapinner.com

NinjaGram

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

My tag searches are being blocked.

Instagram blocks searches for certain tags that are regularly used to share inappropriate content. Sometimes these tags seem completely unrelated, for example the tag “fashion” gets blocked from time to time, but it is always temporary.

The best way to confirm if a tag has been blocked is to view its instagram page, for example:

https://www.instagram.com/explore/tags/sexy/

Scroll all the way to the bottom and you should see a message stating the posts have been blocked.

I have not received my license key after purchasing or have lost it.

Your license key was automatically emailed to your PayPal email address. Please wait at least 30 minutes for it to arrive and remember to check your junk folder.

In Ninja Pinner and NinjaGram you can also retrieve your license key directly through the software. On the trial screen, click the “I already own a license” button. On the next screen, click on “Click here to retrieve your license key”. Enter your PayPal email address to have your license key emailed to you.

If you cannot retrieve your key, please send an email to customer support with your PayPal email address and name of the PayPal account holder so that we can track down your license key.

Ninja Pinner: support@ninjapinner.com
NinjaGram: support@ninjagram.com
TumbleNinja: tumblr@ninjapinner.com

How do I perform a clean install of the software?

You can perform a clean install by following these instructions

STEP 1: Uninstall the software as usual via Control Panel or the Start Menu

STEP 2: When asked if you want to delete all saved data it is crucial to click YES.

STEP 3: After uninstalling, reinstall the software.

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

What rules should I follow to prevent getting my Instagram account banned?

If you follow, unfollow, like or comment a thousand times a day over an extended period then your account will eventually be flagged and possibly suspended. There are many factors that determine how soon you get flagged, such as the age of your account, recent activity, previous flaggings as well as Instagram’s own secret algorithms. Try and keep your total actions per day under a few hundred and you will be fine.

If you perform certain actions faster than is possible for a human being then you will also get flagged. Therefore it is important to use a decent interval between each action to spread them out over a period of time. You can set this under Options -> Settings -> Time Delay. A setting of at least 1 minute is recommended. More will always be safer.

NinjaGram keeps telling me I am blocked!

To avoid abuse of the system, Instagram imposes certain limits on third-party services and apps, in particular the amount of likes, follows, unfollows and comments that you can do in a short period of time.

Usually the block lifts after an hour at most, but the more you are blocked the longer it can take. If you have been blocked many times then your account will be flagged and it could be a few days until you are able to continue as normal.

In some cases logging in to the official Instagram app on your mobile device, changing your password and then liking some pictures lifts the block (remember to change your password in NinjaGram as well). It is also a good idea to have a verified email address and phone number provided in your Instagram account details.

You can also maximize the NinjaGram window so that the browser appears and try to perform the action manually to confirm you have indeed been blocked.

Another possibility is that you have reached the maximum number of followings allowed by Instagram, which appears to be 7500 at this stage but can change at any time. If that is the case then you will need to unfollow some people first before you can continue.

If you have tried everything and you are still blocked, then please remember you are being blocked by Instagram itself and it is completely out of our hands. Your only option is to wait it out. Giving your account a complete break for a few days may speed things up and result in the block being lifted sooner.

As with all similar software, you need to stay under the radar to avoid being flagged for spamming. Try keeping your total follows, likes, etc. under a few hundred per day. Using a decent time delay setting is also crucial. You may be able to get away with less, but at least 1 minute is recommended to be safe.

Can I log in with more than one account at the same time?

You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.

Can I get a refund?

As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.

If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.

If you run into any problems while using the trial, please contact us for assistance. 99% of problems you will experience with the software will be due to changes on Pinterest’s end that we can quickly fix with a small update.

How do I contact customer support?

99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.

If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you still experience problems with the latest version, and this FAQ does not help you, you can contact support at the following email addresses:

Ninja Pinner: support@ninjapinner.com

NinjaGram: instagram@ninjapinner.com

TumbleNinja: tumblr@ninjapinner.com

TumbleNinja

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

I have not received my license key after purchasing or have lost it.

Your license key was automatically emailed to your PayPal email address. Please wait at least 30 minutes for it to arrive and remember to check your junk folder.

In Ninja Pinner and NinjaGram you can also retrieve your license key directly through the software. On the trial screen, click the “I already own a license” button. On the next screen, click on “Click here to retrieve your license key”. Enter your PayPal email address to have your license key emailed to you.

If you cannot retrieve your key, please send an email to customer support with your PayPal email address and name of the PayPal account holder so that we can track down your license key.

Ninja Pinner: support@ninjapinner.com
NinjaGram: support@ninjagram.com
TumbleNinja: tumblr@ninjapinner.com

How do I perform a clean install of the software?

You can perform a clean install by following these instructions

STEP 1: Uninstall the software as usual via Control Panel or the Start Menu

STEP 2: When asked if you want to delete all saved data it is crucial to click YES.

STEP 3: After uninstalling, reinstall the software.

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

Can I log in with more than one account at the same time?

You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.

Can I get a refund?

As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.

If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.

If you run into any problems while using the trial, please contact us for assistance. 99% of problems you will experience with the software will be due to changes on Pinterest’s end that we can quickly fix with a small update.

How do I contact customer support?

99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.

If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you still experience problems with the latest version, and this FAQ does not help you, you can contact support at the following email addresses:

Ninja Pinner: support@ninjapinner.com

NinjaGram: instagram@ninjapinner.com

TumbleNinja: tumblr@ninjapinner.com