You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.

As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.

If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.

If you run into any problems while using the trial, please contact us for assistance. 99% of problems you will experience with the software will be due to changes on Pinterest’s end that we can quickly fix with a small update.

You can perform a clean install by following these instructions

STEP 1: Uninstall the software as usual via Control Panel or the Start Menu

STEP 2: When asked if you want to delete all saved data it is crucial to click YES.

STEP 3: After uninstalling, reinstall the software.

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.

99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.

If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If you still experience problems with the latest version, and this FAQ does not help you, you can contact support at the following email addresses:

Ninja Pinner: support@ninjapinner.com

NinjaGram: instagram@ninjapinner.com

TumbleNinja: tumblr@ninjapinner.com

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

TumbleNinja

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

Your license key was automatically emailed to your PayPal email address. Please wait at least 30 minutes for it to arrive and remember to check your junk folder.

In Ninja Pinner and NinjaGram you can also retrieve your license key directly through the software. On the trial screen, click the “I already own a license” button. On the next screen, click on “Click here to retrieve your license key”. Enter your PayPal email address to have your license key emailed to you.

If you cannot retrieve your key, please send an email to customer support with your PayPal email address and name of the PayPal account holder so that we can track down your license key.

Ninja Pinner: support@ninjapinner.com
NinjaGram: support@ninjagram.com
TumbleNinja: tumblr@ninjapinner.com