Frequently Asked Questions
What rules should I follow to prevent getting my account blocked or banned?
To avoid abuse of the system, social networks impose certain limits on the number of likes, follows, unfollows and comments that you can make in a short period of time.
The best way to avoid being blocked is to perform less actions per day and increase your time delay setting (under Options -> Settings).
The various platforms do not have a fixed daily action limit that applies to everyone. The number of actions you can safely perform depends on many factors, such as the age of your account, your follower count, engagement levels, and other signals that aren’t publicly known. The best approach is to start slowly—around 50 actions or fewer per day—and gradually increase over time until you find a safe “sweet spot” that works for your account.
Other blocks are always temporary and usually lift in 5-60 minutes.
If you are logged in with multiple accounts, then using a proxy is crucial to avoid getting blocked. New accounts are also blocked very easily and should rather be grown manually first before using any automation.
Other confirmed solutions when you are blocked for an extended period:
– Change your account’s password
– Enter a verified phone number that has not been used for another account
– Enable two-factor authentication
– Use a reliable proxy, preferably a dedicated, private proxy
After any of the above changes, you should go to Help -> ‘Clear cookies and temporary files’ for the changes to take effect.
How do I perform a clean install of the software?
You can perform a clean install by following these instructions:
STEP 1: Uninstall the software as usual via Control Panel or the Start Menu
STEP 2: When asked if you want to delete all saved data it is crucial to click YES.
STEP 3: After uninstalling, reinstall the software.
The latest versions of all our software can always be found at the links below:
If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.
Where can I download the latest version?
The latest versions of all our software can always be found at the links below:
I cannot activate my license
First, please ensure you have the latest version installed. The links to the latest versions can be found in the FAQ above.
If it still does not work, you can enter your registered email address to have a code sent to you.
If you are still unable to log in, please contact support at support@ninjapinner.com with your purchase details.
I have not received my license key after purchasing or have lost it.
Your license key was automatically sent to the email address provided on checkout. Please wait at least 30 minutes for it to arrive and remember to check your spam folder.
You can also retrieve your license key directly through the software. On the trial screen, enter the email address linked to your purchase, and a code will be sent to you.
If you cannot retrieve your key, please send an email to support@ninjapinner.com with as much information as possible so that we can track down your license key.
I get an error message, or one of the features is not working as it should.
First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:
If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.
If you are experiencing a problem while installing or launching the program, please contact us at support@ninjapinner.com.
What is the difference between a Single, Multi- and Unlimited license?
A Single License allows you to use the software with one account. We allow you to switch to a different account up to 3 times (for example, if you lose an account).
A Multi License allows you to use the software with up to 5 accounts simultaneously.
An Unlimited License allows you to use the software with as many accounts simultaneously as you want.
Please bear in mind that each license is valid for one computer only.
Can I upgrade my license?
Absolutely! To upgrade, please go to the pricing page and scroll down to the “Upgrade licenses” section.
What payment methods are available?
Our primary payment method is PayPal. You don’t need a PayPal account to complete your purchase—just select the “Pay with Debit or Credit Card” option on the PayPal checkout page.
Note: This card payment option may not be available in all countries due to PayPal’s regional restrictions.
If you’d prefer to pay via Payoneer or Cryptocurrency, please reach out to us directly at support@ninjapinner.com or the contact form, and we’ll be happy to assist.
Can I log in with more than one account at the same time?
You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.
However, when using the software with multiple accounts it is crucial to use a different proxy for each account otherwise all your accounts are at risk of being blocked due to all the activity coming from the same IP address.
For further details and recommendations, please see the “What proxies can I use” section of the FAQ.
How can I change the account linked to my Single-account license?
Please send an email to support@ninjapinner.com, specifying the old account and the new account that you want to change it to.
We allow you to switch to a different account up to 3 times (for example, if you lose an account). If you intend switching regularly, we suggest upgrading to a multi-account license.
My antivirus says the program is infected or contains malware!
Each version we release is checked for viruses. Unfortunately some antivirus software detect a false-positive, please rest assured you can safely install the software. You are welcome to contact us with details and we can investigate further with your security software vendor to have the software whitelisted.
Is it compatible with Mac / OSX / IOS?
This is a Windows-only software, but many of our customers are running it flawlessly using virtual environments such as Parallels (which allow you to run Windows on your Mac). Another popular option is to use a solution like Windows Cloud PC, or a Windows VPS, which also means you can use it anywhere, anytime. If you’re looking for a solid, low-cost VPS option, we recommend this provider:
What proxies can I use?
You can use any standard IP:Port proxy, as long as it is a dedicated private proxy (not shared).
If you are in need of good quality, well priced proxies that work well on social networks, we recommend proxy-seller.com.
Our customers get an exclusive discount by entering the following code on checkout:
MFHFDI_701408
Does the software work on a VPS?
All our software should function smoothly on a Windows VPS. However, as with any new VPS, it’s essential to run Windows Update and install all available updates to ensure optimal performance. Choosing a high-quality VPS can also help minimize the risk of getting blocked.
If you’re looking for a solid, low-cost VPS option, we recommend this provider:
How do I move the software to another computer?
First, download and install the latest version onto the new computer. Links to the latest version of all our software can be found in this FAQ.
Then, optionally, you can copy the database file from the old computer to the new computer if you want to keep your logs, settings, etc… The easiest way is to go to Help -> “Backup database”. Alternatively, you can also copy the file manually. The correct file for each software is listed below:
Ninja Pinner:
C:ProgramDataNinja Pinnernpdb.db
NinjaGram:
C:ProgramDataNinjaGramninjagram.db
NinjaTok:
C:ProgramDataNinjaTokdatabase.db3
ThreadNinja:
C:ProgramDataThreadNinjadatabase.db3
AI Content Ninja:
C:ProgramDataAI Content Ninjadatabase.db3
When starting up the software, enter the same license key that was sent to you after purchasing.
Can I get a refund?
As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.
If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.
If you run into any problems while using the trial, please contact us for assistance. 99% of problems you can experience with the software will be due to changes on the social network platform’s end that we can quickly fix with a small update.
Can you build my own custom bot?
Absolutely! Please contact us with your requirements at support@ninjapinner.com or the contact form on this page and we will give you a cost estimate.