Most popular questions:

General

I cannot activate my license

First, please ensure you have the latest version installed. The links to the latest versions can be found here:

Where can I download the latest version?

If it still does not work, you can enter your registered email address to have a code sent to you.

If you are still unable to log in, please contact support at support@ninjapinner.com with your purchase details.

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

AI Content Ninja

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

What is the difference between a Single and an Unlimited license?

A Single License allows you to use the software with one account. We allow you to switch to a different account up to 3 times (for example, if you lose an account).

A Multi License allows you to use the software with up to 5 accounts simultaneously.

An Unlimited License allows you to use the software with as many accounts simultaneously as you want.

Please bear in mind that each license is valid for one computer only.

Can I upgrade my license?

Absolutely! To upgrade, please go to the pricing page and scroll down to the “Upgrade licenses” section.

What payment methods are available?

Currently, PayPal is the only method of payment available.

A PayPal account is NOT necessary. You can still pay with your credit card without opening a PayPal account.

My antivirus says the program is infected or contains malware!

Each version we release is checked for viruses. Unfortunately some antivirus softwares detect a false-positive, please rest assured you can safely install the software.

Is it compatible with Mac / OSX / IOS?

This is a Windows-only software, but many of our customers are running it flawlessly using virtual environments such as Boot Camp, Parallels, etc. (which allow you to run Windows on your Mac). Another popular option is to use a Windows VPS, which also means you can use it anywhere, anytime.

What proxies can I use?

You can use any standard IP:Port proxy (private or public).

If you are in need of good quality proxies, we recommend squidproxies.com.

Ninja Pinner customers can get an exclusive 20% discount by using code “NP20” at checkout.

Does the software work on a VPS?

All our software should work just fine on a Windows VPS. However as with any new VPS, it is important to run Windows Update and install everything that’s available to ensure the software runs smoothly.

How do I move the software to another computer?

First, download and install the latest version onto the new computer from here.

Then, optionally, you can copy the database file from the old computer to the new computer if you want to keep your logs, settings, etc… The easiest way is to go to Help -> “Backup database”. Alternatively, you can also copy the file manually. The correct file for each software is listed below:

 

Ninja Pinner:

C:\ProgramData\Ninja Pinner\npdb.db

NinjaGram:
C:\ProgramData\NinjaGram\ninjagram.db

NinjaTok:
C:\ProgramData\NinjaTok\database.db3

 

When starting up the software, enter the same license key that was sent to you after purchasing.

 

 

 

I get errors when running the software on Windows Server

All our software require the Microsoft .NET Framework 3.5 SP1 to run.

99% of Windows computers have this preinstalled, but you may experience problems on the Windows 2008 and 2012 Server environment where it has to be enabled as a Feature through the Server Manager.

The following are the proper steps to install this feature on a Windows Server 2008 R2:

  1. Click on the Windows Start button.
  2. Right-click the Computer icon along the right.
  3. Select the Manage option.
  4. Select Features in the options along the left.
  5. To add a feature, select the Add Features option.
  6. Once the Add Features Wizard appears, select the feature labeled .NET Framework 3.5.1 Features. Expanding this should display additional options.
  7. Check the box named .NET Framework 3.5.1
  8. Click Next to follow the prompts for installation

The following are the proper steps to install this feature on a Windows Server 2012:

  1. Click on the Windows button at the button left.
  2. Search for Server Manager.
  3. Locate the correct icon and click it.
  4. On the Server Manager Dashboard, select Add roles and features.
  5. Continue through the prompts until you reach the Features section.
  6. Locate the .NET Framework 3.5 Features item, and verify that both .NET Framework 3.5 Features and .NET Framework 3.5 are both checked.
  7. Clicking Next to continue with the installation should prompt for a reboot.
  8. Following a reboot of the server, the .NET Framework feature will be enabled, and the software should install successfully.

Ninja Pinner

How do I perform a clean install of the software?

You can perform a clean install by following these instructions

STEP 1: Uninstall the software as usual via Control Panel or the Start Menu

STEP 2: When asked if you want to delete all saved data it is crucial to click YES.

STEP 3: After uninstalling, reinstall the software.

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

AI Content Ninja

If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.

I have not received my license key after purchasing or have lost it.

Your license key was automatically emailed to your PayPal email address. Please wait at least 30 minutes for it to arrive and remember to check your junk folder.

You can also retrieve your license key directly through the software. On the trial screen, enter the email address linked to your purchase, and a code will be sent to you.

If you cannot retrieve your key, please send an email to support@ninjapinner.com with your email address and as much information as possible so that we can track down your license key.

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

AI Content Ninja

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

What rules should I follow to avoid getting my Pinterest account banned?

Do not abuse the system.

If you follow, unfollow, like, repin, invite or comment a thousand times a day over an extended period then your account will eventually be flagged and possibly suspended. There are many factors that determine how soon you get flagged, such as the age of your account, recent activity, previous flaggings as well as Pinterest’s own secret algorithms. Try and keep your total actions per day under a few hundred and you will be fine.

If you perform certain actions faster than is possible for a human being then you will also get flagged. Therefore it is important to use a decent interval between each action to spread them out over a period of time. You can set this under Options -> Settings -> Time Delay. A setting of at least 1 minute is recommended. More will always be safer.

Can I log in with more than one account at the same time?

You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.

How can I change the account linked to my Single-account license?

Please send an email to support@ninjapinner.com, specifying the old account and the new account that you want to change it to.

We allow you to switch to a different account up to 3 times (for example, if you lose an account). If you intend switching regularly, we suggest upgrading to a multi-account license.

Can I get a refund?

As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.

If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.

If you run into any problems while using the trial, please contact us for assistance. 99% of problems you will experience with the software will be due to changes on Pinterest’s end that we can quickly fix with a small update.

How do I contact customer support?

99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.

If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

If you still experience problems with the latest version, and this FAQ does not help you, you can contact us at support@ninjapinner.com.

NinjaGram

My tag searches are being blocked.

Instagram blocks searches for certain tags that are regularly used to share inappropriate content. Sometimes these tags seem completely unrelated, for example the tag “fashion” gets blocked from time to time, but it is always temporary.

The best way to confirm if a tag has been blocked is to view its instagram page, for example:

https://www.instagram.com/explore/tags/sexy/

Scroll all the way to the bottom and you should see a message stating the posts have been blocked.

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

AI Content Ninja

I have not received my license key after purchasing or have lost it.

Your license key was automatically emailed to your PayPal email address. Please wait at least 30 minutes for it to arrive and remember to check your junk folder.

You can also retrieve your license key directly through the software. On the trial screen, enter the email address linked to your purchase, and a code will be sent to you.

If you cannot retrieve your key, please send an email to support@ninjapinner.com with your email address and as much information as possible so that we can track down your license key.

How do I perform a clean install of the software?

You can perform a clean install by following these instructions

STEP 1: Uninstall the software as usual via Control Panel or the Start Menu

STEP 2: When asked if you want to delete all saved data it is crucial to click YES.

STEP 3: After uninstalling, reinstall the software.

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

AI Content Ninja

If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

What rules should I follow to prevent getting my Instagram account banned?

If you follow, unfollow, like or comment a thousand times a day over an extended period then your account will eventually be flagged and possibly suspended. There are many factors that determine how soon you get flagged, such as the age of your account, recent activity, previous flaggings as well as Instagram’s own secret algorithms. Try and keep your total actions per day under a few hundred and you will be fine.

If you perform certain actions faster than is possible for a human being then you will also get flagged. Therefore it is important to use a decent interval between each action to spread them out over a period of time. You can set this under Options -> Settings -> Time Delay. A setting of at least 1 minute is recommended. More will always be safer.

NinjaGram keeps telling me I am blocked!

To avoid abuse of the system, Instagram imposes certain limits on third-party services and apps, in particular the amount of likes, follows, unfollows and comments that you can do in a short period of time.

Usually the block lifts after an hour at most, but the more you are blocked the longer it can take. If you have been blocked many times then your account will be flagged and it could be a few days until you are able to continue as normal.

In most cases, this can be resolved by logging into the official Instagram app on your mobile device, changing your password and entering a verified email address and phone number in your Instagram account details.

Another possibility is that you have reached the maximum number of follows allowed by Instagram, which appears to be +-6000 in a 30 day period at this stage, but can change at any time.

If you have tried everything and you are still blocked, then please remember you are being blocked by Instagram itself and it is completely out of our hands. Your only option is to wait it out. Giving your account a complete break for a few days may speed things up and result in the block being lifted sooner.

As with all similar software, you need to stay under the radar to avoid being flagged for spamming. Try keeping your total follows, likes, etc. under a few hundred per day. Using a decent time delay setting is also crucial. You may be able to get away with less, but at least 1 minute is recommended to be safe.

Can I log in with more than one account at the same time?

You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.

How can I change the account linked to my Single-account license?

Please send an email to support@ninjapinner.com, specifying the old account and the new account that you want to change it to.

We allow you to switch to a different account up to 3 times (for example, if you lose an account). If you intend switching regularly, we suggest upgrading to a multi-account license.

Can I get a refund?

As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.

If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.

If you run into any problems while using the trial, please contact us for assistance. 99% of problems you will experience with the software will be due to changes on Pinterest’s end that we can quickly fix with a small update.

How do I contact customer support?

99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.

If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

If you still experience problems with the latest version, and this FAQ does not help you, you can contact us at support@ninjapinner.com.

TumbleNinja

Where can I download the latest version?

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

AI Content Ninja

I have not received my license key after purchasing or have lost it.

Your license key was automatically emailed to your PayPal email address. Please wait at least 30 minutes for it to arrive and remember to check your junk folder.

You can also retrieve your license key directly through the software. On the trial screen, enter the email address linked to your purchase, and a code will be sent to you.

If you cannot retrieve your key, please send an email to support@ninjapinner.com with your email address and as much information as possible so that we can track down your license key.

How do I perform a clean install of the software?

You can perform a clean install by following these instructions

STEP 1: Uninstall the software as usual via Control Panel or the Start Menu

STEP 2: When asked if you want to delete all saved data it is crucial to click YES.

STEP 3: After uninstalling, reinstall the software.

The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

AI Content Ninja

If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.

I get an error message, or one of the features is not working as it should.

First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.

If you are experiencing a problem while installing or launching the program, please contact customer support.

Can I log in with more than one account at the same time?

You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.

How can I change the account linked to my Single-account license?

Please send an email to support@ninjapinner.com, specifying the old account and the new account that you want to change it to.

We allow you to switch to a different account up to 3 times (for example, if you lose an account). If you intend switching regularly, we suggest upgrading to a multi-account license.

Can I get a refund?

As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.

If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.

If you run into any problems while using the trial, please contact us for assistance. 99% of problems you will experience with the software will be due to changes on Pinterest’s end that we can quickly fix with a small update.

How do I contact customer support?

99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.

If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:

Ninja Pinner

NinjaGram

NinjaTok

If you still experience problems with the latest version, and this FAQ does not help you, you can contact us at support@ninjapinner.com.