This is a Windows-only software, but many of our customers are running it flawlessly using virtual environments such as Boot Camp, Parallels, etc. (which allow you to run Windows on your Mac). Another popular option is to use a Windows VPS, which also means you can use it anywhere, anytime. If you’re looking for a solid, low-cost VPS option, we recommend this provider:
https://my.hyonix.com/aff.php?aff=3672
Most questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.
If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:
If you still experience problems with the latest version, and this FAQ does not help you, you can contact us at support@ninjapinner.com.
Each version we release is checked for viruses. Unfortunately some antivirus software detect a false-positive, please rest assured you can safely install the software. You are welcome to contact us with details and we can investigate further with your security software vendor to have the software whitelisted.
First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:
If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.
If you are experiencing a problem while installing or launching the program, please contact us at support@ninjapinner.com.
Please send an email to support@ninjapinner.com, specifying the old account and the new account that you want to change it to.
We allow you to switch to a different account up to 3 times (for example, if you lose an account). If you intend switching regularly, we suggest upgrading to a multi-account license.
Absolutely! To upgrade, please go to the pricing page and scroll down to the “Upgrade licenses” section.
A Single License allows you to use the software with one account. We allow you to switch to a different account up to 3 times (for example, if you lose an account).
A Multi License allows you to use the software with up to 5 accounts simultaneously.
An Unlimited License allows you to use the software with as many accounts simultaneously as you want.
Please bear in mind that each license is valid for one computer only.
Your license key was automatically sent to the email address provided on checkout. Please wait at least 30 minutes for it to arrive and remember to check your spam folder.
You can also retrieve your license key directly through the software. On the trial screen, enter the email address linked to your purchase, and a code will be sent to you.
If you cannot retrieve your key, please send an email to support@ninjapinner.com with as much information as possible so that we can track down your license key.
The latest versions of all our software can always be found at the links below: