Most common questions
I cannot activate my license
First, please ensure you have the latest version installed. The links to the latest versions can be found here:
If it still does not work, you can enter your registered email address to have a code sent to you.
If you are still unable to log in, please contact support at support@ninjapinner.com with your purchase details.
How do I perform a clean install of the software?
You can perform a clean install by following these instructions:
STEP 1: Uninstall the software as usual via Control Panel or the Start Menu
STEP 2: When asked if you want to delete all saved data it is crucial to click YES.
STEP 3: After uninstalling, reinstall the software.
The latest versions of all our software can always be found at the links below:
If you followed the steps correctly then you have a brand new installation of the software, the same as if you just installed it for the first time.
Where can I download the latest version?
The latest versions of all our software can always be found at the links below:
I have not received my license key after purchasing or have lost it.
Your license key was automatically sent to the email address provided on checkout. Please wait at least 30 minutes for it to arrive and remember to check your spam folder.
You can also retrieve your license key directly through the software. On the trial screen, enter the email address linked to your purchase, and a code will be sent to you.
If you cannot retrieve your key, please send an email to support@ninjapinner.com with as much information as possible so that we can track down your license key.
I get an error message, or one of the features is not working as it should.
First please ensure you have the latest version installed. The latest versions of all our software can always be found at the links below:
If that does not resolve the problem, please go to Help -> “Report error” immediately after the problem occurs. The error report contains a screenshot as well as all the information from the current session which will help us diagnose the problem. Remember to include a description of what is going wrong and your email address so that we can respond if necessary.
If you are experiencing a problem while installing or launching the program, please contact us at support@ninjapinner.com.
What is the difference between a Single, Multi- and Unlimited license?
A Single License allows you to use the software with one account. We allow you to switch to a different account up to 3 times (for example, if you lose an account).
A Multi License allows you to use the software with up to 5 accounts simultaneously.
An Unlimited License allows you to use the software with as many accounts simultaneously as you want.
Please bear in mind that each license is valid for one computer only.
Can I upgrade my license?
Absolutely! To upgrade, please go to the pricing page and scroll down to the “Upgrade licenses” section.
What payment methods are available?
Currently, PayPal is the only method of payment available.
A PayPal account is NOT necessary. You can still pay with your credit card without opening a PayPal account.
To pay with cryptocurrency, please contact us at support@ninjapinner.com
Can I log in with more than one account at the same time?
You can safely launch multiple instances of the software and they will not interfere with each other. You can log in with the same account or a different account for each instance.
However, when using the software with multiple accounts it is crucial to use a different proxy for each account otherwise all your accounts are at risk of being blocked due to all the activity coming from the same IP address.
For further details and recommendations, please see this section of the FAQ:
How can I change the account linked to my Single-account license?
Please send an email to support@ninjapinner.com, specifying the old account and the new account that you want to change it to.
We allow you to switch to a different account up to 3 times (for example, if you lose an account). If you intend switching regularly, we suggest upgrading to a multi-account license.
My antivirus says the program is infected or contains malware!
Each version we release is checked for viruses. Unfortunately some antivirus software detect a false-positive, please rest assured you can safely install the software. You are welcome to contact us with details and we can investigate further with your security software vendor to have the software whitelisted.
Is it compatible with Mac / OSX / IOS?
This is a Windows-only software, but many of our customers are running it flawlessly using virtual environments such as Boot Camp, Parallels, etc. (which allow you to run Windows on your Mac). Another popular option is to use a Windows VPS, which also means you can use it anywhere, anytime.
What proxies can I use?
You can use any standard IP:Port proxy, as long as it is a dedicated private proxy (not shared).
If you are in need of good quality, well priced proxies that work well on social networks, we recommend proxy-seller.com.
Our customers get an exclusive discount by entering the following code on checkout:
MFHFDI_701408
Does the software work on a VPS?
All our software should work just fine on a Windows VPS. However as with any new VPS, it is important to run Windows Update and install everything that’s available to ensure the software runs smoothly.
How do I move the software to another computer?
First, download and install the latest version onto the new computer from here.
Then, optionally, you can copy the database file from the old computer to the new computer if you want to keep your logs, settings, etc… The easiest way is to go to Help -> “Backup database”. Alternatively, you can also copy the file manually. The correct file for each software is listed below:
Ninja Pinner:
C:\ProgramData\Ninja Pinner\npdb.db
NinjaGram:
C:\ProgramData\NinjaGram\ninjagram.db
NinjaTok:
C:\ProgramData\NinjaTok\database.db3
ThreadNinja:
C:\ProgramData\ThreadNinja\database.db3
AI Content Ninja:
C:\ProgramData\AI Content Ninja\database.db3
When starting up the software, enter the same license key that was sent to you after purchasing.
Can I get a refund?
As clearly stated at the top of the purchase page, we have a zero refund policy and we urge customers to use the trial before buying to ensure it works as expected.
If you need an extended trial to evaluate the software, please let us know and we will gladly oblige.
If you run into any problems while using the trial, please contact us for assistance. 99% of problems you can experience with the software will be due to changes on the social network platform’s end that we can quickly fix with a small update.
How do I contact customer support?
99% of all questions are answered in the FAQ, please check thoroughly for a quick answer before contacting customer support.
If you are experiencing a technical issue, please ensure you have the latest version installed first. The latest versions of all our software can always be found at the links below:
If you still experience problems with the latest version, and this FAQ does not help you, you can contact us at support@ninjapinner.com.